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Find your TDSP
Check a recent bill or enter your ZIP with us to confirm which utility delivers power at your address.
ERCOT
Texas · ERCOT · Outage
Who to call when the power goes out in Texas
Power out? Call your delivery utility (TDSP), not your retail provider. Find out who serves your address and how to report an outage.
Or call now — free quote (888) 272-9921
ERCOT market
Your delivery utility handles outages
In the ERCOT market, your retail electric provider sells you the energy, but your delivery utility — the TDSP — owns the lines, reads the meter, and restores power after an outage. That means when the lights go out, the company to call is Oncor, CenterPoint, AEP Texas, TNMP, or LP&L, depending on your address. Your provider handles billing and your plan, but it does not fix downed wires or restore service.
ImportantIf you see a downed power line or a safety hazard, call your TDSP immediately and stay away. Never approach fallen lines, even if they look inactive.
How it works
How to report an outage
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Report the outage
Call your TDSP's outage line or use its mobile app. They can confirm whether it is a localized or widespread event.
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Report dangerous situations
Downed lines, sparks, or smoke — call 911 and then the utility. Stay far away.
Benefits
Outage info you can use
Know your utility
We confirm which TDSP serves your address so you never call the wrong company.
Provider vs utility
Understand why your retail provider does not restore power — and who actually does.
Safety first
Clear guidance for downed lines, gas smells, and other hazards.
Free to ask
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Compare with confidence
Starting service, moving, or switching? We’ll help
Share your ZIP and whether you need new service, a transfer, or a provider switch. A licensed advisor compares ERCOT retail plans for your TDSP territory — free, no obligation.
FAQ
Frequently asked questions
Who do I call for a power outage in Texas?
Your delivery utility (TDSP): Oncor, CenterPoint, AEP Texas, TNMP, or LP&L, depending on your address. They own the lines and restore service.
Why won't my electricity provider restore my power?
Your retail provider sells you energy and handles billing. The delivery utility owns and maintains the wires, so it responds to outages.
How do I find out who delivers power at my address?
Check a recent bill for the delivery company, or enter your ZIP with us and we will confirm your TDSP.
What should I do if I see a downed power line?
Stay far away, do not touch anything near it, call 911 if there is immediate danger, and then call your TDSP.
Is an outage ever caused by my provider switch?
No. Switching providers changes only your retailer and rate. Your power continues over the same delivery system, so a switch never causes an outage.
What is a TDSP, and who is mine in Texas?
A TDSP (Transmission and Distribution Service Provider) is the regulated utility that owns the poles, wires and meters, reads your meter and restores power after an outage. It does not sell you an electricity plan and its delivery charges are the same whichever retail provider you choose. Your TDSP depends on your service address — in some areas more than one utility serves the same city — so confirm it by ZIP code or call us for a free check.
What is a retail electric provider (REP)?
A retail electric provider (REP) is the licensed company that sells you the electricity itself: it sets the rate per kWh, the contract term and the fees on your plan, and it bills you. In the ERCOT market you can shop and switch between REPs freely, while your TDSP keeps delivering the power, so switching never means new wires, a new meter or a service interruption.
Texas coverage
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